Frequently Asked Questions


Popular questions and important information you might want to know.

When you place an order with Handmoda we will have to process the order first. Processing usually takes 2-3 business days for your order. 
We will send you an email if the processing for your order takes longer than expected. Shipping time will depend on which country you reside in.

Receiving time consists of processing time and shipping time. For processing time, we may need up to 2-3 business days to prepare the items after you place the order. This is to make sure that your order is accurate. For customized products, it might take extra for production, which would be discussed with you before we send your order for production.
As for shipping time, it depends on your location, please refer to our shipping info page. You can log into your account >> click on “My Orders” and click on the “Track Order Details” button for more details.

Yes, you can. It includes changing sizes or colors of an item, removing an item, and changing your shipping address.

Please contact our Customer Care Team via Live Chat on our website or by filling our Contact Form.

Please note that we can help you modify your order BEFORE shipment. Once your package shipped, we will not be able to change anything.

After placing your order, we may need 2-3 business days to prepare your order. This will be our processing time to make sure that your order is accurate. For customized products, an extra time may be required to prepare them. This processing time does not include shipping time.

We will inform you of an email after shipment or if there is any delay. Please make sure you log into the right email account and please check your mailbox spam folder as well.

If you can’t find an email 7 days after you’ve placed the order, please contact our Customer Care Team via Live Chat or by filling our Contact Form.

Yes, you can. There are two types of order cancellation,
1. Canceling a paid order: If you haven’t received the shipping notification, you can cancel this order under My Orders. Or you can contact our customer service via Live Chat on our website or by filling our Contact Form.
2. Canceling an unpaid order: An unpaid order will be canceled automatically after 24 hours. Or please log into your account >> click on “My Orders” and click on the “Cancel Order” button. Your order will be canceled. Please note that we CANNOT cancel orders which have been shipped out. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder. You may log into your Handmoda Account and click the “Orders” button to see your orders. You may also our Contact Form to find out more information about your order.

If you are lucky enough to earn our coupon code, you just need to follow these few steps to get a discount on your order at the time of purchase:

1. Log in to My Account.
2. Add your favorite products to the Shopping Bag.
3. View products in the Shopping Bag.
4. Click “CHECKOUT” to place your order.
5. Click “Use Coupon” and fill in your Coupon Code.
6. Click “APPLY” and complete your order payment.

If you have any question, please feel free to Contact Us, our customer care team will try their best to help you find what you want.

We will do partial shipping for your order in the following conditions:
1. Items are in different warehouses.
2. Hot-sale items need additional preparation time.
3. Weight or size limit of customs or courier.
You will receive an email notification when each parcel is being shipped.

Normally, our customers would not be charged any tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Yes, we do. Please contact our Professional Wholesale Team to enjoy a higher discount.

Please click on “Track Order” button on top website menu for more details. It may take 3-5 days to see any activity once it has shipped out from our end as the next facility need time to scan parcels.
Please allow some time for the courier to update the latest tracking info after reaching the next station.

One of the most secure online systems is applied to our website to protect your personal information against unauthorized use. 
We also utilize secure socket layer (SSL) technology where any personal information obtained through our website is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.

We respect your privacy and keep your personal information confidential. 
When you visit our site, the information collected is stored by your browsers, such as your name, phone number, postal code, and address. Cookies can be used to recognize your IP address and provide faster access to our site. You can restrict the use of cookies by changing the settings in your browser, which may limit your access to our site.

If you want to reset your password, please follow the steps below:
1- Log into your account, by clicking on the account icon on top of our home page.
2- Fill in your current password and the new password twice and then save changes.

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